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Are you maximizing the returns from all of your potential
sales channels (direct sales, web, partners, resellers and
your call center)? Are you effectively orchestrating the
activities of your multi-channel organization?
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| Business
Capabilities |
Create
a single source of customer information which
facilitates selling to, marketing to, and
servicing customers across multiple channels,
including the Web, call centers, field, resellers,
retail, and dealer networks.
- Partner
Channel Portals
- Integrated
Sales/Order Systems
- Shared
Customer/Order Information
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