White Papers and Articles
|
Article |
Publisher | |
| Creating Customer Loyalty with CRM (1.2 Meg) | Madison Technology Group | |
| Eight Characteristics of CRM Winners | Harvard Business Review | |
| Why Satisfied Customers Defect | Harvard Business Review (fee) | |
| The CRM-Ready Data Warehouse | DM Review | |
| Who Owns the Customer | Gilbert + Tobin Law |
Web Links
| Web Address |
Site Description |
|
| www.gartner.com | CRM Research | |
| www.cio.com/research/crm | CRM Research information from CIO | |
| www.crmguru.com | CRM Reports, Reviews and Whitepapers | |
| www.crmassist.com | IT toolbox for CRM | |
| www.crmsupersite.com | Tech Republic's CRM Portal | |
| www.crm-forum.com | Independent online CRM resources | |
| www.supportgate.com | News, articles and newsletters | |
| www.theacsi.org | American Customer Satisfaction Index | |
| www.benchmarkportal.com | Benchmark your call center | |
| www.callcentermagazine.com | Call Center Periodical | |
| www.call-center.net | ACD Learning Center | |
| www.callcenterbiz.com | Daily resources for Call Center & CRM | |
| www.crmproject.com | Montgomery Research CRM portal | |
| CRM Industry News from Around the World |